Where we deliver
Available delivery destinations and services are shown at checkout after you enter your address. Some products or services may be restricted for certain locations.
Processing and dispatch
Orders are normally prepared on business days. Processing may take longer during promotions, holidays, severe weather, or other busy periods. You will receive a dispatch update when available.
Delivery costs and estimates
The delivery charge and estimated timeframe are shown at checkout before payment. Estimates begin after dispatch and are not guaranteed appointment times. Customs processing, carrier disruption, and events outside our reasonable control may cause delays.
Addresses and delivery
Please provide a complete, accurate address and any essential delivery instructions. We cannot guarantee changes after dispatch. The carrier may leave the parcel in a safe place, deliver to a neighbour or collection point, or make another attempt according to its service terms.
Tracking and delayed parcels
If tracking is available, it will be included in your dispatch information. Allow a short period for the first carrier scan. If the parcel is substantially overdue, contact us with your order number so we can investigate.
Damaged, missing, or incorrect goods
Inspect the parcel promptly. If there is a problem, keep all goods and packaging and contact us with photographs of the item, outer parcel, and delivery label. This helps us resolve the matter with the carrier.
International orders
Where international delivery is offered, the recipient may be responsible for import duties, taxes, clearance charges, and compliance with local food-import rules unless checkout explicitly says otherwise.