When a refund may be available
A refund may be issued when we accept a cancellation, approve a return, confirm that goods were damaged or incorrect, or cannot supply an ordered item. Eligibility depends on the circumstances, product condition, and applicable consumer law.
Reporting a problem
Contact us promptly with your order number and a clear description. For damaged, incorrect, or quality-related claims, keep the goods and packaging and provide photographs when requested. Do not dispose of an item until we confirm the next step.
Refund amount
An approved refund may cover the relevant product price and, where required, standard delivery charges. Optional premium delivery costs, return postage, customs charges, or costs unrelated to our error may not be refundable.
How refunds are paid
Refunds are normally sent to the original payment method. If that is not possible, we will agree a suitable alternative. We will never ask for full card details by email or contact form.
Processing time
We process approved refunds as promptly as reasonably possible. Your bank, card issuer, or payment service may take additional business days to display the credit.
Need help?
Use our contact form and include your order number. This policy does not affect statutory rights that apply to your purchase.