Requesting a return
Contact us before sending anything back. Include your order number, the item you want to return, and the reason. We will confirm whether the return is eligible and provide the correct instructions and return address.
Food and perishable products
For hygiene, safety, and quality reasons, opened food and certain perishable or personalised products cannot normally be returned simply because you changed your mind. This does not affect your rights if goods are damaged, incorrect, unsafe, or otherwise not as described.
Return condition
Eligible items should be unused, unopened, and in their original packaging with seals intact. Pack them securely. Unless the return is due to our error or the law requires otherwise, you are responsible for return postage and the parcel until it reaches us.
Damaged or incorrect items
Tell us promptly after delivery and keep the product and all packaging. Send clear photographs when requested. We may offer a replacement, refund, or another appropriate solution after reviewing the issue.
After we receive a return
We inspect returned goods before approving a refund. Items sent without authorisation, used items, or products damaged through inadequate return packaging may be refused where permitted by law.
Cancellations before dispatch
Contact us immediately if you want to cancel. We will try to stop the order, but once packing or dispatch has begun you may need to follow the return process.