Information we collect
We collect information you provide when you create an account, place an order, contact us, subscribe to updates, or use other website features. This can include your name, contact details, delivery and billing addresses, order history, and messages. Payment providers process payment-card details; we do not need you to send those details to customer service.
How we use information
- To process payment, fulfil orders, and provide customer support
- To manage accounts, returns, refunds, and fraud prevention
- To operate, secure, analyse, and improve the website
- To meet legal, tax, accounting, and regulatory obligations
- To send marketing where you have consented or where otherwise permitted
Cookies and device data
Our website may use essential cookies and similar technologies to keep the basket and checkout working, remember preferences, protect the service, and understand website performance. Where required, optional cookies are used only with your choice.
Who receives information
We share only what is reasonably needed with service providers such as payment processors, delivery partners, hosting and technology providers, professional advisers, and authorities where required by law. We do not sell your personal information.
Retention and security
We keep information only as long as necessary for the purposes described above, including legal record-keeping and dispute handling. We use reasonable organisational and technical safeguards, although no internet service can promise absolute security.
Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, restrict, or receive a copy of your information, object to certain processing, or withdraw consent. You can also unsubscribe from marketing at any time.
Contact us
Use our contact form for privacy questions or requests. We may need to verify your identity before completing a request.